Refund Policy

Last Updated: 11/25/2025

At Atomic T-Shirts, nearly everything we produce is custom-made to your specifications. Because of this, our refund and return policy follows standard practices across the custom apparel industry. Please read the following carefully before placing your order.

1. Custom Orders Are Final

All decorated and customized items—including screen printing, embroidery, patches, heat transfer designs, and specialty products—are final sale.
These items cannot be returned, exchanged, or refunded unless there is a verified defect or error on our part.

This is standard in the custom apparel industry, as customized items cannot be resold.

2. 30-Day Return Window (Eligible Items Only)

For non-custom, non-decorated retail items, you may request a return within 30 days of receiving your order.

To be eligible, the item must be:

• Unworn, unused, and unwashed

• In its original packaging

• In the same condition as received

• Accompanied by a receipt or proof of purchase

Returns for these items must be approved before sending anything back.

We do not offer exchanges.

3. Damages, Misprints & Production Errors

Please inspect your order immediately upon delivery.
If an item is defective, damaged, or incorrect, contact us right away at artwork@atomictshirts.com so we can evaluate the issue.

If the error is on our end, we will:

• Remake the affected item(s), or

• Issue a refund or store credit for the defective portion of the order only

To qualify as a production defect, the issue must be inconsistent with the customer-approved proof or with industry standards.

Claims must be submitted within 7 days of delivery.

4. Customer-Provided Garments (If Accepted)

Although we rarely decorate customer-provided garments, when we do, the following applies:

• No refunds or replacements will be issued for damaged or ruined items.

• Customers accept the inherent risk of spoilage (industry standard is 1–3%).

• If spoilage occurs, we will issue a credit for decoration charges only, not a refund.

Because we cannot replace garments we do not sell or stock, customers assume responsibility for providing extras.

5. Order Approval Responsibility

Customer approval is required on:

• Digital mockups/proofs

• Sizes and quantities

• Colors and placements

• Garment styles

Once approved, the order enters production and cannot be changed or canceled.
Atomic T-Shirts is not liable for errors that were approved by the customer.

6. Sale Items & Gift Cards

We cannot accept returns on:

• Sale items

• Clearance items

• Gift cards

• Any custom-made products

These are all final sale.

7. Refund Process for Eligible Items

For approved returns (non-custom items only):

1. We will notify you once we receive and inspect your returned item.

2. If approved, your refund will be issued to your original payment method.

3. Refunds typically take up to 10 business days to process.

4. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund approval, contact us at artwork@atomictshirts.com.

8. Shipping Issues

If your order arrives damaged during shipping or is lost in transit:

• We will assist you in filing a claim with the carrier.

• Replacement items will be produced after the carrier completes its investigation.

• Shipping costs are non-refundable.

9. How to Contact Us

For questions about returns, damages, or order issues, email:

artwork@atomictshirts.com

We are here to help.